Kelmora Cloud privacy policy
Kelmora's current policy describes the information it collects for accounts, billing, support, server operations, and control-panel security; why it is used; how it is shared; retention; security; data rights; and cookie choices. Review the live policy before registering for or using a Kelmora service.
Read Kelmora Cloud's Privacy Policy ↗Joy Services — data retention & residency summary
The following is sourced from Joy Services' publicly available Trust Center. These retention periods and residency notes apply to Joy-operated services. Consult Joy's live privacy and trust documents before deployment decisions.
Account & billing data
Managed out of India with encrypted backups in Singapore. Account profiles deleted within 30 days of closure; invoices retained for 8 years for tax compliance.
Server disk & snapshots
Stored in the user-chosen region. Deleted within 30 days of service termination.
Login & API access logs
Stored in India. Retained for 90 days. Used for security analysis and anomaly detection.
Support tickets
Retained for 3 years for support continuity and dispute resolution.
Border flow records
NetFlow telemetry at network borders retained for 30 days. Used for traffic analysis and DDoS detection.
Server telemetry metrics
Varies by plan tier: 5-minute live metrics through 13-month daily aggregates.
Joy Services — platform security controls
Passwords are one-way hashed and never stored in plain text. Data in transit is protected by TLS 1.3 with strict Content-Security-Policy headers. Data and secrets at rest use authenticated encryption. RPKI validation is enforced at all AS152565 network borders. Staff access is restricted, logged, and permitted only under explicit consent or a valid legal basis.
RackInfra website enquiries
The current RackInfra enquiry form prepares an email in the visitor's own email application. Before enabling a server-side form, CRM, analytics, or newsletter, publish an approved RackInfra privacy notice that reflects the final domain, hosting, vendors, and data-handling practice.
Partner destinations
Links to Kelmora Cloud and Joy Services lead to services operated under their own policies and agreements. Their privacy and legal materials apply when you use those destinations. This page does not reproduce or override the authoritative documents from either provider.
Contact RackInfra with a parent-company privacy question.