Service policies & legal documents
The correct policy depends on the service you use.
RackInfra is the parent-company and partner-facing information site. It does not replace the agreements of the provider that delivers the service. This directory points visitors to the current, authoritative documents.
Read the live agreement before ordering.
The summaries on RackInfra are designed to help customers understand service paths, not to override or reproduce a provider's terms. Contracting entity, service scope, availability commitments, privacy, price, support, refunds, and acceptable use are governed by the final provider agreement.
Kelmora Cloud policies
For Kelmora customer-facing cloud, VPS, game, dedicated, bot, and related account services.
Joy Services policies
For Joy-operated compute, network, storage, delivery, facility, and AS152565 service paths.
Terms of ServiceJoy's agreement for cloud, dedicated, network, delivery, and storage services.Privacy PolicyJoy's published controls, residency, retention, and privacy information.Service Level AgreementJoy's network-availability target, credit process, exclusions, and response targets.Acceptable Use PolicyJoy's prohibited-use, network, reporting, and enforcement rules.Refund PolicyJoy's current refund handling document.Trust CenterSecurity, privacy, compliance, and vulnerability-disclosure information.Network statusThe live source for Joy component status and incidents.